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FAQ

Frequently asked questions

WHEN CAN I EXPECT MY ORDER TO SHIP?


Please allow 3-10 days for your order to be processed and get shipped out. We will send you a notification with a tracking code.




HOW MUCH WILL IT COST TO SHIP MY ORDER?


We charge a flat shipping rate of C$17.00 for all items. We also offer FREE SHIPPING if your order is over C$100.




HOW WILL I KNOW MY ORDER HAS BEEN SHIPPED?


You will receive a notification with tracking code from us once your order is ready.




ARE ALL ITEMS AVAILABLE?


No. All items are personalized items that will be made upon request. If you have a special request of how the item you want should look like, please provide us a high resolution image such as png/pdf/psd file. Contact us if you are not sure.




WILL I BE CHARGED DUTIES, TAXES OR CARRIER BROKERAGE FEES?


We are based in Quebec, Canada. If you are from the U.S, please expect a small custom fee when your order goes through the border.