Frequently asked questions
WHEN CAN I EXPECT MY ORDER TO SHIP?
Please allow 3-10 days for your order to be processed and get shipped out. We will send you a notification with a tracking code.
HOW MUCH WILL IT COST TO SHIP MY ORDER?
We charge a flat shipping rate of C$17.00 for all items. We also offer FREE SHIPPING if your order is over C$100.
HOW WILL I KNOW MY ORDER HAS BEEN SHIPPED?
You will receive a notification with tracking code from us once your order is ready.
ARE ALL ITEMS AVAILABLE?
No. All items are personalized items that will be made upon request. If you have a special request of how the item you want should look like, please provide us a high resolution image such as png/pdf/psd file. Contact us if you are not sure.
WILL I BE CHARGED DUTIES, TAXES OR CARRIER BROKERAGE FEES?
We are based in Quebec, Canada. If you are from the U.S, please expect a small custom fee when your order goes through the border.